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Tuesday, September 11, 2012

Virgin Trains and the wonderful Steven Collins

Today I was stupid enough to get off the train at Birmingham International while talking on the mobile phone.  As a result I left my coat on the train with my keys inside it.  By the time I realised it was too late.

Half an hour or so later I had just arrived at Shirestone Primary School when the receptionist came up to me and said, "Excuse me but did you leave your coat on the train from London?  I've just had a man called Steven Collins on the phone who says he's found it.  He's left his number."

As we walked to the office I wondered how on earth he had tracked me down to the school.  If I he had rung me on my mobile I would have understood... maybe I had left a business card in my coat.  But I hadn't told him my name or the organisation I work for.  I had had a brief chat with him about the best way to get to Lea Hall station (via Birmingham International or New Street) and then we had talked for a few minutes about the awarding of the West Coast rail franchise to First Group.  All I said to him was that I worked with primary schools.

We rang Steven back and I asked how he found me.  

"Oh, I rang all the primary schools near Lea Hall Station"...!

"I just wanted to tell you that your jacket and your keys are safe at the lost property office at Wolverhampton"

All the schools near Lea Hall station!  What a wonderful man.  I wonder if First Group employees will feel as positive about their jobs as Virgin Trains staff do?  Well, having travelled regularly to Bristol, I already know the answer the that one.

Not even close.

So anyway, thank-you very much Steven.  You deserve a raise.  Or at the very least to keep your current employer.

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